Customer Satisfaction Survey, Singapore
Jusfeedback Pte Ltd
Jusfeedback Pte Ltd provides comprehensive view of partner, employee and customer satisfaction survey services in Singapore. Founded in 2008, Jusfeedback is the exclusive distributor and support centre of Vovici Corporation in Asia Pacific region serving organizations from diverse industries in management and survey services.
Vovici's Enterprise Feedback Management solutions represent 25 years of industry leadership. Their famed software, which is the established leader in providing
a comprehensive view of partner, employee and customer satisfaction survey feedback is widely used in Singapore. The combination of Vovici's
software-as-a-service (SaaS) model and the most open feedback platform make it easy to integrate all forms of survey feedback processes directly into
systems and applications.
Jusfeedback's team of technical and research professionals also provide research services to clients who have limited resources for feedback projects. These programs come with a comprehensive plan, expert opinion, in-depth analysis, detailed execution, and professional reports for your customer satisfaction survey in Singapore.
Many organizations in Singapore, Malaysia, Hong Kong, China, Australia, New Zealand, from small-and-medium enterprises to large multinationals, government agencies and educational institutions, rely on our solutions, especially the customer satisfaction survey services to turn valuable insights from employees, customers and the general public into actionable information in order to create long-term relationships, increase profitability and facilitate time-critical actions that drive business results.
Some of the other common customer surveys conducted include Account Review feedback, Channel & Partner Management Surveys, Call Centre Feedback, Employee Engagement Survey, Employee Satisfaction & Commitment Survey, Workforce IT Survey, Workforce Business Services Survey, Workforce Training Survey and etcetera.
So if you have a need to conduct a Customer Satisfaction Survey in Singapore or Employee Engagement Survey, or any other form of survey services, Jusfeedback Pte Ltd has the ultimate feedback application for all your survey needs.
Jusfeedback's team of technical and research professionals also provide research services to clients who have limited resources for feedback projects. These programs come with a comprehensive plan, expert opinion, in-depth analysis, detailed execution, and professional reports for your customer satisfaction survey in Singapore.
Many organizations in Singapore, Malaysia, Hong Kong, China, Australia, New Zealand, from small-and-medium enterprises to large multinationals, government agencies and educational institutions, rely on our solutions, especially the customer satisfaction survey services to turn valuable insights from employees, customers and the general public into actionable information in order to create long-term relationships, increase profitability and facilitate time-critical actions that drive business results.
Some of the other common customer surveys conducted include Account Review feedback, Channel & Partner Management Surveys, Call Centre Feedback, Employee Engagement Survey, Employee Satisfaction & Commitment Survey, Workforce IT Survey, Workforce Business Services Survey, Workforce Training Survey and etcetera.
So if you have a need to conduct a Customer Satisfaction Survey in Singapore or Employee Engagement Survey, or any other form of survey services, Jusfeedback Pte Ltd has the ultimate feedback application for all your survey needs.
Jusfeedback Survey Products:
1. Survey Workbench Professional Edition
Do more with your surveys and start listening with Vovici Survey Workbench.
Make an impact on your business with more than just online surveys and reports. Business web surveys are now experiencing reduced response rates and lowered engagement. Easily export and share your results and spend your time and effort acting on the results.
Deploy online surveys rapidly and monitor with confidence
Create an open-participation, web survey or send fully personalized invitations and online surveys. Monitor the progress of your initiatives and schedule invitations, reminders, and thank-you's with complete campaign reporting. Publish your surveys to social networks such as Twitter, Facebook and LinkedIn.
Create complex, online surveys easily
Users from across your business can use a full range of advanced capabilities such as branching logic, validation, and scoring to ensure they get the data they need. Get started now with a library of best-practice template, web survey questions, and responses.
Conduct detailed reporting and analysis
Vovici illuminates feedback insight with self-service, online reporting and analysis. Simply point and click your way to detailed, web-based reports.
2. Survey Workbench Enterprise Edition
Transform customer voice into action with enterprise customer satisfaction surveys. Includes all the features that you get in Professional edition and more.
The growing number of enterprise surveys sent by businesses each year have reduced response rates and lowered engagement. Vovici Survey Workbench transforms customer voice into action by giving you back control of how feedback is captured, analyzed and acted on. Stop surveying and start listening with the ultimate feedback application for business. Enterprises, departments and Market Research agencies can benefit from advanced, web survey design capabilities, sophisticated analysis, and best-in-class data security.
Manage workflow & users
Vovici Enterprise Edition offers complete, configurable control over the web survey creation process. A role-based application, Vovici provides granular control over users and enables true workflow management.
Create complex online, enterprise surveys easily
Simplify the creation of sophisticated, enterprise web surveys. For the first time, users from across the business can use a full range of advanced capabilities such as branching logic, validation, and scoring to ensure they get the data they need.
Build and manage online panels
Advanced panel management capabilities make it easy to create and manage a proprietary panel of stakeholders. Featuring activity controls and real-time panel reporting, you can monitor and promote the ongoing health of your panel.
Deploy online, enterprise surveys rapidly and monitor with confidence
Create an open-participation, enterprise web survey or send fully personalized customer satisfaction surveys to customers, partners and employees. Monitor the progress of your initiatives and schedule invitations, reminders, and thank-yous at the click of a button.
Conduct detailed reporting and analysis
Vovici helps illuminate feedback insight with self-service reporting and analysis. With Vovici's advanced reporting capabilities, simply point and click your way to detailed, web-based, entrprise survey reports that can be easily exported or shared.
3. MobileSurvey Software
Collect data offline using PDA or Tablets
Vovici's Mobile Web Survey allows organizations to easily and economically collect survey data offline on any PC or PDA (Windows Mobile OS) and then upload the data to a centralized response database. It integrates directly with Vovici Survey Workbench.
Vovici Mobile Web Survey is designed for instances where offline (no Internet connection) data collection is required. Although many customer satisfaction surveys in Singapore are conducted via the Web, customers often require an offline method of gathering data without reverting to paper or the telephone.
Mobile Web Survey allows users to gather data via Windows Vista or XP-based PCs or Windows Mobile powered PDA and upload the captured responses to a server-hosted response database once an online connection has been re-established. All responses gathered from Mobile Web Survey are co-located with survey responses received from other modes - Web surveys, Kiosk surveys - in order to ensure that all feedback is integrated and available for reporting.
Using this capability, sales teams can now gather feedback in person as they meet with clients, field interviewers can conduct customer satisfaction surveys on the street in Singapore, general household surveys can be conducted conveniently on a notebook, military personnel in the field can conduct assessments in areas where wireless Internet connections are not possible, and companies can use Mobile Survey-PC Edition in kiosk-type formats where respondents may take a survey at their leisure - in malls, at trade shows, etc.
4. Professional Services
From Survey Services to Complete Programs
How can your business make the most of its feedback? Jusfeedback's technical and research professionals replace the uncertainty and limited resources that often accompany feedback projects and programs with a comprehensive plan, detailed execution and exceptional results. Using the Vovici Insight Methodology developed over thousands of deployments and project management expertise, Jusfeedback provides a wide range of data collection, integration, reporting services besides the customer satisfaction survey services in Singapore.
Survey & Research Services
Survey, campaign and reporting services provide the right level of support to ensure projects are created on time and in-budget. Feedback projects can be outsourced entirely, or we can help with individual aspects.
Integration Services and Custom Development
Connect the voice of your customers, partners and employees with relevant enterprise data especially with customer satisfaction survey data. Jusfeedback Consulting Services provides a range of solutions to ensure you can capture the actionable data you need to make strategic business decisions, including:
Besides providing Customer Satisfaction Survey services in Singapore, Jusfeedback also provides research services and training courses in Survey Workbench Enterprise, Professional and Administration Edition. For more details on Jusfeedback Survey Services, visit their website at www.jusfeedback.com or email your enquiries to info@jusfeedback.com
- Survey Workbench Professional Edition
- Survey Workbench Enterprise Edition
- Mobile Survey Software
- Professional Survey Services
1. Survey Workbench Professional Edition
Do more with your surveys and start listening with Vovici Survey Workbench.
Make an impact on your business with more than just online surveys and reports. Business web surveys are now experiencing reduced response rates and lowered engagement. Easily export and share your results and spend your time and effort acting on the results.
Deploy online surveys rapidly and monitor with confidence
Create an open-participation, web survey or send fully personalized invitations and online surveys. Monitor the progress of your initiatives and schedule invitations, reminders, and thank-you's with complete campaign reporting. Publish your surveys to social networks such as Twitter, Facebook and LinkedIn.
Create complex, online surveys easily
Users from across your business can use a full range of advanced capabilities such as branching logic, validation, and scoring to ensure they get the data they need. Get started now with a library of best-practice template, web survey questions, and responses.
Conduct detailed reporting and analysis
Vovici illuminates feedback insight with self-service, online reporting and analysis. Simply point and click your way to detailed, web-based reports.
2. Survey Workbench Enterprise Edition
Transform customer voice into action with enterprise customer satisfaction surveys. Includes all the features that you get in Professional edition and more.
The growing number of enterprise surveys sent by businesses each year have reduced response rates and lowered engagement. Vovici Survey Workbench transforms customer voice into action by giving you back control of how feedback is captured, analyzed and acted on. Stop surveying and start listening with the ultimate feedback application for business. Enterprises, departments and Market Research agencies can benefit from advanced, web survey design capabilities, sophisticated analysis, and best-in-class data security.
Manage workflow & users
Vovici Enterprise Edition offers complete, configurable control over the web survey creation process. A role-based application, Vovici provides granular control over users and enables true workflow management.
- Use standard or create custom roles to limit what users can see and do
- Ensure all work is reviewed and that users are receiving the right level of support
- Track comments, changes and versions for full audit control
- Provide clarity into user activity with top-down reports
Create complex online, enterprise surveys easily
Simplify the creation of sophisticated, enterprise web surveys. For the first time, users from across the business can use a full range of advanced capabilities such as branching logic, validation, and scoring to ensure they get the data they need.
- Create online surveys using a free-form, wizard-driven process or directly from a Microsoft® Word document
- Control the questions that respondents see with advanced Branching Logic
- Provide automatic email notifications with Triggers and Alerts
- Use point-and-click control of web survey branding protects the corporate identity
- Avoid positional bias with question and page randomization
- Drive respondents to a wide variety of custom end pages and URLs
- Eliminate over-sampling and survey fatigue with detailed quota management
Build and manage online panels
Advanced panel management capabilities make it easy to create and manage a proprietary panel of stakeholders. Featuring activity controls and real-time panel reporting, you can monitor and promote the ongoing health of your panel.
- Centralize key demographic and attitudinal data about respondents
- Target subsets of your panel with advanced filtering controls
- Track who, when and how individuals respond to avoid over surveying
- Integrate feedback data to/from CRM, HRIS and other systems with standard integration options
- Avoid positional bias with question and page randomization
- Drive respondents to a wide variety of custom end pages and URLs
- Eliminate oversampling and survey fatigue with detailed quota management
Deploy online, enterprise surveys rapidly and monitor with confidence
Create an open-participation, enterprise web survey or send fully personalized customer satisfaction surveys to customers, partners and employees. Monitor the progress of your initiatives and schedule invitations, reminders, and thank-yous at the click of a button.
- Schedule personalized emails directly from the tool
- Import lists of respondents or send to your panel members
- Track respondent progress and manage opt-outs
Conduct detailed reporting and analysis
Vovici helps illuminate feedback insight with self-service reporting and analysis. With Vovici's advanced reporting capabilities, simply point and click your way to detailed, web-based, entrprise survey reports that can be easily exported or shared.
- View and share real-time data and reports online
- Use one-click creation of graphical and tabular reports
- Use built-in statistical analysis, including mean, median, mode, kurtosis and skew calculations
- Export reports to Microsoft® Word, PowerPoint and Adobe® PDF, and data to Excel, CSV, and TSV
3. MobileSurvey Software
Collect data offline using PDA or Tablets
Vovici's Mobile Web Survey allows organizations to easily and economically collect survey data offline on any PC or PDA (Windows Mobile OS) and then upload the data to a centralized response database. It integrates directly with Vovici Survey Workbench.
Vovici Mobile Web Survey is designed for instances where offline (no Internet connection) data collection is required. Although many customer satisfaction surveys in Singapore are conducted via the Web, customers often require an offline method of gathering data without reverting to paper or the telephone.
Mobile Web Survey allows users to gather data via Windows Vista or XP-based PCs or Windows Mobile powered PDA and upload the captured responses to a server-hosted response database once an online connection has been re-established. All responses gathered from Mobile Web Survey are co-located with survey responses received from other modes - Web surveys, Kiosk surveys - in order to ensure that all feedback is integrated and available for reporting.
Using this capability, sales teams can now gather feedback in person as they meet with clients, field interviewers can conduct customer satisfaction surveys on the street in Singapore, general household surveys can be conducted conveniently on a notebook, military personnel in the field can conduct assessments in areas where wireless Internet connections are not possible, and companies can use Mobile Survey-PC Edition in kiosk-type formats where respondents may take a survey at their leisure - in malls, at trade shows, etc.
4. Professional Services
From Survey Services to Complete Programs
How can your business make the most of its feedback? Jusfeedback's technical and research professionals replace the uncertainty and limited resources that often accompany feedback projects and programs with a comprehensive plan, detailed execution and exceptional results. Using the Vovici Insight Methodology developed over thousands of deployments and project management expertise, Jusfeedback provides a wide range of data collection, integration, reporting services besides the customer satisfaction survey services in Singapore.
Survey & Research Services
Survey, campaign and reporting services provide the right level of support to ensure projects are created on time and in-budget. Feedback projects can be outsourced entirely, or we can help with individual aspects.
- Survey design and programming
- Translations
- Report writing, design and distribution
- Campaign and panel management
Integration Services and Custom Development
Connect the voice of your customers, partners and employees with relevant enterprise data especially with customer satisfaction survey data. Jusfeedback Consulting Services provides a range of solutions to ensure you can capture the actionable data you need to make strategic business decisions, including:
- Integration with:
- CRM Systems
- Help Desk Systems
- ERP Data
- Other proprietary sources of data
- Survey programming and customizations
Besides providing Customer Satisfaction Survey services in Singapore, Jusfeedback also provides research services and training courses in Survey Workbench Enterprise, Professional and Administration Edition. For more details on Jusfeedback Survey Services, visit their website at www.jusfeedback.com or email your enquiries to info@jusfeedback.com
Customer Satisfaction Survey, Singapore
Jusfeedback Pte Ltd
ADDRESS:
Customer Satisfaction Survey, Singapore:
Blk 1003 Bukit Merah Central
Technopreneur Centre, #05-21
Singapore 159836
Tel : +65 6276 6791
Fax : +65 6276 7605
Website : www.jusfeedback.com
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